How to Use Jira Issue Collector

Incorporating feedback from outside of your development team into the development cycle is a viable strategy for staying in touch with your audience.

The process of accumulating and processing said feedback, on the other hand, is oftentimes convoluted due to the multitude of steps a note from a user has to take before getting to the developers. Wouldn’t it be much more productive for everyone in the chain for the feedback to go from the website into a new Jira ticket directly?

What is the Issue Collector in Jira?

In Layman’s terms, the Issue Collector allows non-Jira users to create issues that go directly into your Jira instance. How does it work? The Issue Collector lets you add a custom button to any website or web app. Clicking this button will generate a custom form for submitting issues without forcing the user to leave the page or browse for contact info.

Your visitors won’t need to create a login into Jira to submit the form. That said, if a user already has a Jira account, the browser will pick it up automatically. When a user submits the form, the feedback goes directly into Jira, allowing you to take quick action.

Issue Collector comes with a set of triggers, but you can forfeit them in favor of your own custom triggers so the feedback form launches from the URL or button you find more fitting.  Additionally, you can set the default values for form fields or specify the values on fields that are not shown using JavaScript. You can learn more about advanced uses of the Issue Collector in this guide.

Issue Collector over a web form: why bother?

Setting up a web form that collects feedback and emails isn’t something one might call challenging. In fact, most modern website builders like WordPress offer access to this functionality. Heck, you won’t even need to write one line of code to include a form.

Why bother with the Issue Collector? Well, your mailbox isn’t restricted to feedback. You will be getting tons of irrelevant submissions like marketing emails or SPAM sooner rather than later. Browsing through them adds more work with zero payoff.

Secondly, the person responsible for the mailbox will need to forward the feedback to the responsible person adding more steps to a process that can otherwise be much more straightforward.

Additionally, there are multiple uses for the Issue Collector on the website. For instance, you can:

  • Collect feedback about your app on the site;
  • Get and process new issue requests further;
  • Gather insights and ideas for articles your audience would be interested in directly from the blog.

The greatest part about this is that you insert an HTML or JS snippet into your page so you can have multiple forms serving various purposes on the pages of your website. Please note that I’m not implying there’ll be no filtering of incoming requests. I’m just saying you’ll be wasting less time on this cumbersome step.

How to create an Issue Collector in Jira?

You’ll need to create your Issue Collector before adding it to a website.

Note: You’ll need Jira admin permissions in order to set one up. Otherwise just contact your Jira administrator.

  1. Open your Jira project, navigate to Project Settings ⚙️, and open the Issue Collector tab.
  2. Once there, create a new Issue Collector.
  3. Create a name and description for the Issue Collector and select the person who will be the ‘reporter’.
  4. Once all is set, you’ll see a preview of how the trigger looks on the website. You’ll also have a preview of your form. 
  1. You’ll find code snippets you can copy and embed into your website below the form preview. There are HTML and JS code snippets. Copy the code you’ll need from this tab.
  1. Go to your website’s admin panel. I’ll be using WordPress as an example but every modern website builder has similar functionality.
  2. Open the page you’ll be adding the Issue Collector to and open your HTML editor or custom HTML plugin.
  3. Paste the copied code and hit save. You’ll see that the issue collector is now present on the page. 

Issue Collector and Confluence

The Issue Collector does not restrict its use to web pages only. For instance, you can use HTML Macro to add it to your Confluence pages. This is an excellent workflow improvement if you are working with Confluence to make meeting notes or even use it for strategic planning as transitioning an idea into a Jira ticket will become a matter of seconds. Still, note that you’ll only be able to add the Issue Collector to confluence one page at a time.

Jira Issues with a checklist

Now that your feedback is being gathered directly into Jira, how about we improve the tickets themselves?

Think about what happens after an issue is being submitted? The person responsible for it has to go through a certain flow of actions in order to successfully close the ticket. Why not make the flow crystal-clear with a checklist?

Here are some benefits to having our Smart Checklist in your Jira issue:

More on the matter, installing the Smart Checklist is fast and easy.

  1. Simply go to the Atlassian marketplace
  2. Find the Smart Checklist add-on and get it for free
  3. You’ll then have to log into your Jira instance
  4. Choose your site
  5. And install the app. Jira will notify you when the app is added (it shouldn’t take longer than a couple of seconds). Yes, it’s really as easy as that!

PS: I’ve added the Issue Collector form to this page. You can find it in the bottom right corner. Feel free to play around and get a feel for it.

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